Sometimes when you click on the icon of Watch the video , you see a message on the screen that the file cannot be opened or the screen turns black. This could be due to various reasons, and it is self rectifying as well. But if you need an immediate solution , you can ring up the AOL customer care number to get professional assistance and help regarding the issue. AOL customer service is available 24/7. You can call them anytime you want, and you will be provided by a step by step solution to your problem. For more information :